We only replace items if they are defective, damaged or we sent you the wrong item. However, if your item was described as new and arrived damaged you are entitled to a return or exchange (subject to availability) If you purchase an item that was listed as damaged you are not entitled to a refund. If you’ve done all of this and you still have not received your refund yet, please contact us at items
There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Once your return is received and inspected we will notify you of the approval or rejection of your refund. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) To complete your return, contact us and we will walk you through the process. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will always try our best to support and assist our customers as best as we can.Ĭontact us via email: us on Instagram: us on Twitter: returns policy is applied from the day in which the customer physically receives the product (not since the day of purchase) and lasts 30 days.
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If you have any special requests in terms of packaging or shipping please feel free to ask. Our customer reviews speak for themselves, we have over 500 positive reviews from collectors just like you, take a look at our 'Mail Call' story highlight on Instagram or our Trustpilot profile which showcases a ton of our happy customers! Special Requests This means no surprise payments and we will reserve your order for 10 days if you can't afford to pay right away.
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Full-Payment: Pay the full amount up front and we'll notify you once your order has been dispatched.Have the latest releases shipped to you on the same day we get them in stock! When you Pre-Order with us you will have 2 options:
Standard shipping typically cost £3.49 Pre-Orders From Standard shipping to next day delivery, we can ship your orders however you prefer! The 2 couriers we currently use are Royal Mail and DHL (Express delivery only) Shipping rates are calculated at checkout, depending on the weight of your item(s). We offer a range of shipping methods to best suit your needs. When packaging large orders will will double box your items to avoid damage in transit.Īdditionally, we offer 4" premium 0.55mm POP! Protectors at checkout for only £0.99 Shipping Costs If necessary we also add loose fill around the sides of the box for extra stability.
We double bubble wrap all items separately for a compact fit so your items will not move around in the box. This is why we take all necessary steps to ensure a safe transit so your items arrive in mint condition. Making sure your items arrive quickly and safely is our #1 priority.